Technology
Topics: -We welcome Jon Brown of Grove Technologies. Jon is a long time VIP supporter of the show. -Jon recalls attending a WWE even with the CCP crew, thanks to Joe’s sister. -Starting a new business proved to be challenging initially. He talks about his learning curve and experiences building his current business. -Jon has a concept like Uber for Tech Support. -Grove Technologies is going to offer its internal SaaS based tool for other businesses and industries. There are integrations built for other tools like Addigy, Watchman, Jamf, etc. -Working with others as a sub contractor can help broaden your area of expertise as a company. -Hiring remote technicians has proven to be useful to Jon’s business model. -Should you increase your onsite rate vs remote? -Do your clients care if you or your staff make onsite visits to their offices? -Grove Technologies has put their stake in the ground about being a remote only support company. -People still don’t seem to grasp the concept of password management or Multi-Factor Authentication. -Cybersecurity training for end users can be incredibly useful. It can also provide some discounts with insurance. -Malwarebytes for Mac proves to be less powerful than the Windows version. -Hook Security and Breach Secure Now are two big services to help with employee training. -Jerry has some recommended security methods for his clients. -Customers have a tendency to conflate security terms like VPN vs firewall. -Jon wants you to become a sponsor of the show!