In this episode Dr. Joseph Ojedokun, Family Physician, and Lacey Barendregt, Registered Nurse, talk about the Patient’s Medical Home implementation element “Patient-centered Interactions”. Changing the conversation their team has with patients has resulted in increased satisfaction in the practice and improved outcomes for patients.  PaCT website:  http://www.topalbertadoctors.org/pact/APCC presentation link:  https://pcnpmo.ca/events-news/pastevents/2018%20APCC/The%20Complex%20patient%20.pdfQuestions? Ideas?  Leave us a comment or send an email to michele.hannay@albertadoctors.org