I terrible stay at hotel demonstrated to me that even people in finer establishments need lessons in how to apologize. Read the full transcript here: http://bit.ly/28PX1ZG

The Public Speaker's Quick and Dirty Tips for Improving Your Communication Skills

345 TPS How to Say You're Sorry with Apology Languages

The Public Speaker helps you to inform, motivate, entertain, and persuade better. Lisa B. Marshall, author of "Smart Talk: The Public Speaker's Guide to Success in Every Situation," has short, practical tips that help you to be engaging and memorable every time you speak. It's not just about public speaking, it's about effective communication.

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The Public Speaker's Quick and Dirty Tips for Improving Your Communication Skills