3: Evolving an EBC to a CIC (HPE)

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The B2B Engagement

Business


In this episode, Gavin is joined by Daniel Sherill, the Director of NA Strategic Customer Engagements at HPE. Daniel shares his transition from exclusive executive briefing centers (EBC) to inclusive customer innovation centers (CIC), fostering immersive, collaborative, and personalized interactions. Together, they delve into the role of AI in this evolution, discussing how data-driven insights and interactive AI technologies enhance customer engagement. Join us as we unravel the secrets to creating human-to-human connections in both physical and virtual formats to elevate the customer experience.