Business
I will keep it short and sweet today in an effort to honor and respect your time...which is also, in a way, the focus of today’s podcast! As you listen today, you’ll take away the following: A - Abundance Shift Breathe & move your body, especially if you are feeling a block when it comes to getting started or staying focused!! B - Building BlockAvoid the AWKWARD BLIND DATE!! I’m going to explain why throwing customers into 3-way chats without warning isn’t effective. 3-way chats can provide the validation that your customer needs when used the right way. What I notice is that, in an effort to avoid feeling awkward and gaining their permission to add someone to the chat for their expertise...team members will just bring the “expert” in -- like setting them up on an awkward blind date that they don’t even know they are going on!!! What kind of impression does that make? And how does that make the customer feel about their relationship with you? C - ConversationsI’ll give you questions and verbiage to use when you want to include a customer on a 3-way chat -- focused on building connection and trust!! Of course, you can make these your own. They aren’t meant to be scripts -- just ideas on how you can introduce the idea of the 3-way chat or call -- naturally. I truly hope that the insight I share helps you to feel comfortable being boldly and authentically YOU!! Don’t forget to leave a review -- if there’s something that you particularly like -- please let me know!! Those are the things I want to keep doing! Oh, and as you listen today, I ask about your song -- the one that gets you up and makes you MOVE! Please, please, please share your song to your stories and tag me (and #nobosstalk)!! I think we could make a pretty awesome No Boss Talk playlist!! Listen for the details...